Company Policy & Governance

1. Governance Structure

Kapitro operates under defined governance, internal controls, and management oversight frameworks.

2. Risk Management

• Operational risk
• Cybersecurity risk
• Financial crime risk
• Third-party risk

3. Compliance Program

• AML / CTF controls
• KYC & customer due diligence
• Sanctions screening
• Regulatory reporting

4. Information Security

Security policies include access controls, encryption, monitoring, incident response, and regular penetration testing.

5. Business Continuity & Disaster Recovery

Documented BCP and DR plans are maintained, tested, and reviewed regularly.

6. Customer Protection & Complaints

We maintain fair treatment standards, transparent disclosures, and formal complaint resolution processes.

7. Employee Conduct & Ethics

All employees are bound by confidentiality, integrity, and ethical conduct obligations.

8. Policy Enforcement

Violations may result in disciplinary action, account restrictions, or legal proceedings.